Privacy Policy

Your privacy is important to The Green Philo, and we are committed to protecting your personal data as an online visitor or customer of our website. 

This Privacy Policy describes how www.thegreenphilo.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. By using our Site, you agree to this policy and give consent for us to use your information as outlined. 

Collecting & Using Personal Information

We collect information you enter on our Site or give us in any other way, including but not limited to, your name, email address, billing and delivery address, phone number, and payment details. We may also collect additional information if you contact us for customer support. Your information is used for the primary purpose of sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Payment transactions are processed securely through our payment gateway provider, Square, and payment details are not stored by us.

We may use Personal Information to provide you with direct marketing material and information as part of our mailing list. This will only apply if you have registered or subscribed to such publications by registering your details with us. If you do not wish to receive further correspondence from The Green Philo, please contact us at hello@thegreenphilo.com.au and your request will be actioned as soon as possible.

Sharing Personal Information

We do not sell, trade, or otherwise transfer to outside parties your Personal Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. Our online store is hosted by Go Daddy. You can read more about how Go Daddy uses your Personal Information here.

Your Personal Information may be shared with delivery services such as Australia Post or other couriers used by The Green Philo. By purchasing with The Green Philo, you acknowledge and consent that your contact and delivery details may be passed on for the purposes of fulfilling and delivering your order.

Personal Information may be released where appropriate to comply with the law, enforce our Site policies, or protect ours or others' rights, property or safety. 

General visitor information that is not personally identifiable may be provided to other parties for marketing, advertising, or improving customer experience purposes.

We also use Google Analytics to help us understand how our customers use the Site. You can find out more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We do not include or offer third-party products or services on our website.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

If you have any questions regarding this Privacy Policy, please contact us at hello@thegreenphilo.com.au